Learn the importance of quality indicators for your business

Having quality indicators for hardware stores is a huge advantage. This allows you to identify problems early, take corrective action, and ensure optimal results.

These indicators may be related to several factors, such as the number of reworks or the end customer satisfaction. So, you need to understand more about the subject, its advantages, and how to apply it in practice. Keep reading!

What are quality indicators?

Roughly speaking, indicators function like a compass within the store, indicating what is going well and what needs attention. They are also called KPIs, an acronym for Key Performance Indicators (key performance indicators).

Indicators can be linked to various areas of the company, such as people management or logistics. In the quality area, however, they seek to identify the level of efficiency, effectiveness, and efficacy of operations.

The choice of the best quality indicators varies according to the objective of the enterpriseFor example, if the goal is to reduce errors in the office, all indicators should be related to this factor and offer the manager a systemic view.

How important are quality indicators?

According to research by SEBRAE, of every ten companies that fail in the first four years, six suffer from a lack of key performance indicators. The number is alarming and represents the risks of “navigating” without a compass.

Among the main advantages of monitoring indicators, it is possible to highlight:

• helps monitor the performance of critical factors in the store;
• helps to identify and eliminate recurring errors;
• presents a systemic basis for deciding and acting strategically;
• eliminates costs related to rework, errors and problems;
• assists in formulating goals and objectives in SMART model.

These are some of the advantages, but there are others. Quality indicators provide a clear overview of the company, its team, and its processes, enabling targeted improvements and achieving broad benefits.

In general, quality indicators make management more efficient, ensuring that professionals are guided toward goals and continuous improvement. Thus, all hardware stores—at various levels and departments—can benefit.

What are the main quality indicators?

There are many quality indicators. They measure daily efficiency, production loss, cost per product, work quality, and so on. It's important to select a set of indicators aligned with the company's overall objectives.

Among the main ones, it is possible to highlight:

• level of satisfaction of end customers;
• number of complaints received;
• rework rate (corrections generated by production problems);
• number of breakdowns, damages and losses;
• absenteeism (employee absences and tardiness).

The frequency with which these indicators are collected may vary depending on each store's needs. It's important to share the KPIs collected with the team, establish improvement goals, and strive for continuous progress.

As you can see, it's crucial to monitor quality indicators in hardware stores. This will provide a systemic view. decide strategically, monitor critical factors and eliminate various errors.

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