A satisfied customer with a successful transaction is one of the indicators that make a company successful. In this regard, it's important to highlight one of the factors that ensures customer satisfaction: quality service.
There are several types of care One of them is telephone support, whether in an office, a call center, or other means that allow this type of contact. The way the customer is assisted directly influences the business's results.
Therefore, the quality of telephone service must be evaluated frequently, as it is important for the company to keep the consumer in its market, in other words, making him loyal.
With that in mind, we've prepared this post to help you understand the precautions you should take when answering phone calls. Keep reading!
It is extremely important to provide appropriate telephone service. Always be firm and remain calm during communication, whether about the sale of the product, whether about the company's service.
The tone of voice should be appropriate—for example, speak firmly, without whispering or shouting, as whispering disrupts communication and shouting disturbs the customer. Therefore, it's important to know the appropriate tone of voice, as if you were speaking to someone right next to you.
It is important to emphasize the type of language used during communication, as the correct way cannot be confused with “robotization”, that is, avoid speaking mechanically, such as with the voices of applications and computers.
Telephone support is one of the best tools companies have, but many make mistakes when communicating. Furthermore, the operator's Portuguese needs to be used correctly during the conversation.
Typically, most companies leave customers hanging while providing service. This leaves consumers dissatisfied, and the delay in providing information can cause them to abandon the call.
To address this issue, managers must evaluate customer satisfaction and obtain feedback. Furthermore, errors must be corrected through ongoing training.
Institutions that invest in employee training are outperforming those who disbelieve this reality. Without a doubt, team training is one of the best ways to improve your company's results.
Telephone service is one of the key areas where investment in training is essential. In this sense, the way you approach and assist customers can provide a sense of security. Consequently, the expectations sought during the service delivery will be met.
In short, to improve company results, it's essential to work with empathy in customer service, regardless of the channels used. The way customers are assisted undoubtedly has a direct impact on the company's growth, as the consumer is the foundation of a business. Therefore, it's crucial that managers invest in telephone customer service and, of course, the institution's performance will be effective.
Did you like our post that talks about the care that must be taken when answering the phone? Then learn more about this topic!
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