Working around existing differences (not against them) is one of the most important elements for good team performance. When conflicts occur, the flow of activities is disrupted, delaying and/or interrupting the execution of important tasks and, consequently, affecting productivity. With this in mind, in this post we present excellent practices for overcoming these situations, preventing them from compromising profitability and performance. growth of yours iron and steel store. Check it out!
This helps you think through each specific situation and determine what preventive or corrective measures are necessary. Regularly observe employees' personal behavior and look for signs of impending conflict.
Friction doesn't disappear if you simply turn a blind eye. On the contrary, if left unresolved, issues tend to become even more difficult over time. Deal with the problem as soon as you become aware of it, before it escalates into something more serious.
Conflicts won't be reported if you're not approachable and employees are afraid to bring them to your attention—or if they feel you won't take them seriously. Therefore, encourage your employees to talk to you whenever they feel it's necessary.
Adopt a culture of openness to diverse opinions, lifestyles, and attitudes. If people perceive that discriminatory behavior is not tolerated in your iron and steel shop, they'll be less likely to act that way. Make this clear in your conflict management policy.
Ideally, you (or another employee with team management responsibilities) should develop the skills necessary to mediate conflicts. It's a good idea to seek training or a training specific. This means ensuring that there is always someone in charge of bringing together stakeholders to hear both sides of the story and reach a solution.
Provide each employee with information or tools tailored to their work style. This helps them collaborate better with others. This should be done regularly, as tasks and responsibilities are constantly changing.
Additionally, always ask employees if they need anything and encourage them to ask for anything that can help them perform their tasks. This will help maintain a calmer work environment, ensuring everyone is able to complete their tasks.
Being a good listener is essential for conflict management. Eliminate distractions, ignore preconceived ideas, ask questions, and truly listen to what others are saying. This greatly facilitates the development of empathetic bonds, especially in small businesses, where close relationships are greater—which, in turn, makes people management even more important.
Did you enjoy learning a little more about conflict management? Then don't miss the opportunity to learn more. why your iron and steel store needs to invest in people management!
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