10 lessons we learned from the coronavirus crisis

One of the good crisis management practices, as we discussed in the e-book, is to evaluate the Lessons learnedWe did this exercise here at GAC and decided to share it with you:

• More than ever, putting people first is the key measure.
• The maxim “when in doubt, consult the company’s values” made even more sense throughout this process.
• Particularly at the onset of a crisis, numerous questions and issues arise that require evaluation and resolution. It's important to establish priorities and the focus of each stage. To do this, assess the complexity of the actions, the impact on the business (financial and operational), people, and the external environment.
• It is important to rely on technical information, periodically updated and evaluated by an interdisciplinary team of experts.
• Speaking of an interdisciplinary team of experts, creating a Crisis Committee with an agile and resolute methodology provides greater agility and effectiveness in decision-making.
• Have a communication transparent, agile and active with its main audiences is essential, in addition to stimulating, motivate and reassure the team.
• Simulating scenarios is an important tool for anticipating risks, damages, and impacts of the crisis.
• In addition to involving the leaders, It is important to give visibility to senior management so that employees feel guided and supported in times of crisis.
• Creating clear, transparent, integrated, and widely disseminated policies facilitates engagement and adherence to established practices.
• Document the decisions made during the process and periodically analyze your results, goals, and objectives. This practice helps monitor performance and assess the effectiveness of decisions made.